Estonian Business and Innovation Agency seeks partner for €4.6 million self-service platform
EIS has launched a public procurement to develop a digital self-service environment for entrepreneurs. The framework agreement is worth up to €4.6 million over three years.
Estonian Business and Innovation Agency (EIS) is seeking a partner to develop its digital services and self-service platform, with a budget of up to €4.6 million over three years. The public procurement was announced on Thursday.
The agency's new concept envisions a customer-centric approach, where services are available in a way that allows users to handle most of their affairs independently. A key component is the self-service environment, where entrepreneurs can access EIS services, submit applications, manage data, and track the status of proceedings. This is expected to reduce the administrative burden for both the agency and businesses.
EIS already has a self-service platform, but its communications manager, Kasper Elissaar, said it currently lacks a solution to improve customer experience, support companies in increasing knowledge intensity, and help expand export opportunities. The procurement aims to create a unified digital environment where clients can use all EIS services, manage their data, monitor proceedings, and receive personalized recommendations based on their profile and needs.
Elissaar noted that the €4.6 million is a maximum value for the framework agreement and not necessarily the amount that will be spent. Each development project will be defined and commissioned separately according to actual needs and available funding. The broader goal is to create measurable economic value for Estonia.
The procurement budget covers the entire development cycle, from analysis and design to software development, integrations, testing, information security, documentation, and deployment.
EIS was created in 2022 through the merger of KredEx and Enterprise Estonia (EAS). Over the past six months, the agency has streamlined operations, reducing the number of services and employees while increasing the volume of guarantees and loans made available.
